Tag Archives: SNIPPY

April 10, 2009

What’s your NPS?

I’m always looking for “Just 1 Number” – that single metric which shows immediately how the company is doing across all departments.  I thought I’d found it and wrote my first Benchmark column on the subject in September 2005.  I called it the SNIPPY which represents an index relating customer satisfaction to net profit.  I’m […]

Metrics