Tag Archives: METRICS

April 10, 2009

What’s your NPS?

I’m always looking for “Just 1 Number” – that single metric which shows immediately how the company is doing across all departments.  I thought I’d found it and wrote my first Benchmark column on the subject in September 2005.  I called it the SNIPPY which represents an index relating customer satisfaction to net profit.  I’m […]

August 5, 2008

Z-Score – 1 Dangerous Number

The Altman Z Score is 1 beautiful number which predicts 1 dangerous outcome: your company’s likelihood of declaring bankruptcy! Wouldn’t it be nice if you could tell, especially when things are tough, how close you were to the edge? The Z Score uses 5 ratios, weights them by degree of importance, then adds them together […]

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